Quick Feedback QR Codes
Collect instant customer ratings with a simple scan-and-rate experience.
Quick Feedback QR codes let you collect instant customer satisfaction ratings. Customers scan, rate, and optionally leave a comment—all in seconds. Perfect for gathering feedback without the friction of surveys.
What It Does
When someone scans, they see a simple question ("How was your experience?") with rating options. They tap their rating, optionally add a comment, and they're done. You receive the feedback immediately.
What You Can Customize
Question: The prompt customers see. Default is "How was your experience?" but you can customize it.
Rating scale: Choose your format:
- 1-5 Stars: Classic star rating
- 1-10 Scale: Numeric rating for more granularity
- Emoji: Happy/neutral/sad faces for quick emotional feedback
Thank you message: What customers see after submitting.
Redirect URL: Optionally send customers somewhere after rating (your website, a special offer, etc.).
Creating a Quick Feedback QR Code
Step 1: Click + Create QR Code and select Quick Feedback.
Step 2: Write your feedback question.
Step 3: Choose your rating scale (stars, numbers, or emoji).
Step 4: Customize the thank you message and optional redirect.
Step 5: Design your QR code and download.
Use Cases
Restaurants: Table tents for end-of-meal feedback. "How was your meal?"
Retail: Checkout counters. "How was your shopping experience?"
Services: After appointments. "How did we do today?"
Events: Exit areas. "How was the event?"
Support: After tickets close. "Was your issue resolved?"
Training: After sessions. "How useful was this training?"
Hospitality: Hotel rooms. "How's your stay so far?"
Quick Feedback vs Review QR
| Feature | Quick Feedback | Review QR |
|---|---|---|
| Purpose | Private feedback | Public reviews |
| Destination | Your dashboard | Google Reviews |
| Public visibility | Private to you | Public on Google |
| Best for | Internal metrics | Building online reputation |
Use Quick Feedback for internal satisfaction data. Use Review QR when you want to boost your Google review count.
Different Goals
Quick Feedback is about understanding customer sentiment. Review QR is about building public social proof. Many businesses use both.
The Customer Experience
- Customer scans the QR code
- Sees your question with rating options
- Taps their rating
- Optionally adds a comment
- Sees your thank you message
- Optionally redirected to your website
The whole process takes about 10 seconds—fast enough that customers will actually do it.
Viewing Your Feedback
In your dashboard, you'll see:
- Average rating over time
- Rating distribution (how many 5s, 4s, etc.)
- Individual responses with timestamps
- Comments from customers who left them
- Trends to spot improvements or problems
When to Ask
After the experience: Meals, appointments, transactions, events.
At exit points: Doors, checkout, parking lots.
At service completion: Delivery, installation, support resolution.
During downtime: Waiting rooms, queues (though this measures the wait, not the service).
Don't ask too early—you want feedback on the complete experience.
Tips
Keep the question simple. One clear question gets better response rates than multi-part surveys.
Place strategically. Where do customers naturally pause? That's where your QR code goes.
Respond to negative feedback. Low ratings with comments are gold—they tell you exactly what to fix.
Track trends, not just scores. A dip in ratings after a menu change or staff change tells you something.
Thank genuinely. "Thanks for helping us improve!" feels better than "Thanks for your feedback."
Handling Low Ratings
When you receive negative feedback:
- Review the comment (if they left one) for specifics
- Look for patterns—is this a one-off or a trend?
- Take action on fixable issues
- Consider follow-up if you have contact info
One bad rating isn't a crisis. A pattern of bad ratings is a signal to investigate.
Common Questions
Can customers leave feedback anonymously? Yes, feedback is anonymous by default. You see ratings and comments, not identities.
Can I respond to feedback? There's no built-in reply mechanism since it's anonymous. If you need follow-up capability, ask for contact info in a different channel.
How many responses should I expect? Response rates vary by industry and placement. 5-15% of customers scanning is typical.
Can I export the data? Yes, you can export feedback data from your dashboard for analysis.
What if someone submits multiple ratings? The system allows multiple submissions—useful for gathering broad sentiment, though it means one person could submit multiple times.
Is this GDPR compliant? We don't collect personal data unless you ask for it in follow-up. The rating itself is anonymous.